Terms & Conditions

1. About us

1.1 These Terms and Conditions apply to vehicle servicing, diagnostics, repairs, MOT-related services, parts, upgrades and other workshop services supplied by Nexa Max Garages Ltd (referred to as “we”, “us” or “the Garage”).

1.2 Our details are:

• Company number: 16108232
• Registered office and trading address: Unit A, 2 Greycaine Road, Watford, England, WD24 7GP
• VAT number: 487084650
• Telephone: 07756 296939
• Email: fdesk@nexamaxgarages.co.uk
• Website: https://nexamaxgarages.co.uk/

1.3 In these Terms, “Customer” means the person or business instructing us, “Consumer” means an individual acting wholly or mainly outside their trade or profession, “Business Customer” means any other Customer, “Vehicle” means the vehicle entrusted to us, and “Services” means the work, inspections, diagnostics, parts and related services we agree to provide.

1.4 If the Customer is not the Vehicle's registered keeper or owner, the Customer confirms that they have full authority to instruct us and to bind the owner to these Terms. The Customer remains responsible for all charges.

2. When these Terms apply

2.1 These Terms apply to every quotation, booking, job card and contract with us. They should be read before work is authorised. A Customer accepts them by signing a job card, confirming instructions in writing, authorising work by phone or electronic message after being given access to them, or leaving the Vehicle with us after being informed that they apply.

2.2 An appointment request made through our website or a third-party booking platform is only a request. It does not bind us until we confirm the booking or accept the Vehicle and the requested work.

2.3 Any special terms recorded in a written quotation or job card take priority over these Terms to the extent of a conflict. A third-party booking platform's terms may also apply to the Customer's use of that platform, but do not replace these Terms for work performed by us.

2.4 Nothing in these Terms limits a Consumer's statutory rights.

3. Services and authority to work

3.1 We provide services including servicing, mechanical and electrical repairs, diagnostics, engine and transmission work, brakes, steering and suspension, clutches, cambelts and timing components, tyres, MOT and pre-MOT work and associated work. Availability is subject to the Vehicle, our equipment, staff, parts and any specialist requirements.

3.2 We will perform only the work authorised by the Customer, together with minor steps reasonably necessary to carry out that work safely. We will seek further authority before carrying out material additional work or incurring material additional cost.

3.3 Authority may be given by signed job card, email, SMS, WhatsApp, another written electronic message, or orally. We may record on the job card the time, method and scope of oral authority. The person communicating with us using the contact details supplied for the booking will be treated as authorised to give instructions unless the Customer tells us otherwise in writing.

3.4 We may stop work and seek new instructions if we discover hidden defects, corrosion, previous poor repairs, seized or damaged fasteners, unsafe modifications, incorrect parts, additional faults, or circumstances that materially change the scope, cost or safety of the work.

3.5 If the Customer declines recommended work, our responsibility is limited to the work actually authorised. We are not responsible for loss caused by a defect that we identified and clearly warned the Customer about, or by other work that the Customer declined, unless the loss was caused by our failure to use reasonable care and skill.

4. Estimates, quotations and prices

4.1 An estimate is our good-faith assessment based on the information and inspection reasonably available at the time. It is not a fixed price. The final price may change where further faults, work, parts or complications become apparent, but we will obtain authority before materially exceeding the authorised scope or cost.

4.2 A price expressly described in writing as a fixed quotation is fixed for the stated scope and validity period. It may be revised if the Customer changes the instructions, information supplied by the Customer was incomplete or inaccurate, or hidden conditions arise that could not reasonably have been identified when the quotation was prepared. Any revision requires the Customer's agreement before the additional work is performed.

4.3 Unless expressly stated otherwise, Consumer prices include VAT and Business Customer prices exclude VAT. VAT will be charged at the applicable rate.

4.4 Estimates and quotations expire after 14 days unless a different period is stated. Parts prices and availability may change before an order is accepted.

4.5 If the Customer cancels authorised work after work has started or parts have been ordered, the Customer must pay for work reasonably completed, diagnostic time used, non-returnable or specially ordered parts, reasonable supplier restocking charges, and other costs which we cannot reasonably avoid or recover. A Consumer will not be charged more than our reasonable actual loss, and this clause is subject to section 16.

5. Diagnostics

5.1 Diagnostic work is a separate, chargeable professional service where a diagnostic fee or hourly rate has been disclosed and accepted before work begins. It is payable for the time and tests authorised even if:

• no fault is ultimately found;
• the fault is intermittent;
• further investigation is required;
• a repair is declined; or
• the first suspected cause does not fully resolve the symptoms.

5.2 A diagnostic assessment identifies faults on the evidence available at that stage. Modern vehicle faults may have multiple or sequential causes, and dismantling or repairing one fault may be needed before another can be identified. Unless we expressly give a written fixed-price commitment, a diagnosis is not a guarantee that a single proposed repair will resolve every symptom.

5.3 We will explain any material uncertainty and seek further authority before materially extending diagnostic work or replacing further parts.

5.4 Where we have expressly advertised or agreed a diagnostic service as free, no diagnostic fee will be charged for the stated scope. Further testing or dismantling will be chargeable only after the Customer agrees the price or charging basis.

6. Parts

6.1 Unless otherwise agreed, we may use genuine, original-equipment-quality or reputable aftermarket parts that are reasonably suitable for the Vehicle and the agreed work. We will tell the Customer where used or reconditioned parts are proposed.

6.2 Parts remain our property until all amounts due for the relevant work have been paid in full, to the extent permitted by law. Risk in fitted parts passes when the Vehicle is collected or delivered.

6.3 Removed parts will be disposed of promptly and responsibly unless the Customer asks us, before work begins, to retain them. We may be unable to return parts that must be returned to a supplier or manufacturer under an exchange, surcharge or warranty arrangement, or parts that must be handled as regulated waste.

6.4 Parts availability and delivery dates are outside our complete control. We will take reasonable steps to obtain parts and keep the Customer informed of material delays.

7. Customer-supplied parts

7.1 We may refuse to fit any Customer-supplied part that we reasonably consider incorrect, unsuitable, unsafe, counterfeit, poor quality or incompatible with the Vehicle.

7.2 The Customer is responsible for the specification, quality, condition and suitability of a Customer-supplied part. We give no warranty for that part and are not responsible for a defect inherent in it. We remain responsible for fitting it with reasonable care and skill.

7.3 If a Customer-supplied part is incorrect, does not fit, fails, or causes further investigation or repeat removal and installation, the resulting labour, diagnostics, recovery and replacement work are payable by the Customer unless the problem was caused by our failure to use reasonable care and skill.

7.4 Our workmanship warranty applies only to the fitting work we performed and not to the Customer-supplied part itself.

8. Times and delays

8.1 Completion dates and times are estimates unless we expressly agree a fixed deadline in writing. We will perform the Services within the agreed time or, where no time is agreed, within a reasonable time.

8.2 We are not responsible for delay caused by matters outside our reasonable control, including delayed or incorrect parts, manufacturer or supplier delays, specialist subcontractors, additional hidden faults, power or systems failures, severe weather, industrial action or public authority action. We will take reasonable steps to reduce the effect of delay and inform the Customer where it is material.

8.3 We do not provide a courtesy vehicle or reimburse hire, taxi, travel, loss of use, loss of income or similar costs unless expressly agreed in writing or unless such loss cannot lawfully be excluded and was reasonably foreseeable when the contract was made.

9. Road tests, movement and subcontractors

9.1 The Customer authorises us to start, move and drive the Vehicle for diagnosis, repair, quality control, road testing, MOT work, collection or delivery, and to take it to a suitable subcontractor or secure storage location where reasonably required.

9.2 Road tests may be performed by our employees or authorised contractors and may add reasonable mileage. We will take reasonable care of the Vehicle while it is in our custody.

9.3 We may use suitably qualified subcontractors for specialist work. We remain responsible to a Consumer for performance of the Services we contracted to supply, subject to these Terms and applicable law.

9.4 The Customer must ensure that, when legally required for the authorised use, the Vehicle is insured, taxed and has a valid MOT, and must disclose any restriction affecting its lawful use. We will not drive a Vehicle on a public road where we know it would be unlawful, except where a lawful exemption applies.

10. Vehicle condition and personal property

10.1 The Customer must tell us about relevant defects, damage, warning lights, modifications, security systems, wheel-locking keys, immobilisers, dashcams, trackers, special operating procedures and any other matter affecting safe work on the Vehicle.

10.2 We may record the Vehicle's mileage, fuel level and visible condition and take photographs or video for work, condition, security and dispute-resolution records.

10.3 The Customer must remove cash, valuables and unnecessary personal possessions. We are not responsible for loss of items left in the Vehicle unless they were declared to and accepted by us for safekeeping, or the loss was caused by our negligence or other breach of duty.

10.4 We are not responsible for pre-existing defects, ordinary wear and tear, or failure of unrelated components, unless caused or worsened by our failure to use reasonable care and skill.

10.5 Older, corroded, modified or previously repaired vehicles may suffer unavoidable breakage during reasonably careful dismantling. If we identify a material risk in advance, we will explain it where reasonably practicable. The Customer is responsible for reasonable additional work and parts resulting from an inherent condition of the Vehicle, provided we obtain authority before incurring material additional cost.

11. MOT and safety

11.1 An MOT test records whether the Vehicle meets the applicable test requirements at the time of the test. It is not a general warranty of condition, reliability or future roadworthiness and does not replace servicing or maintenance.

11.2 If we identify a dangerous or potentially unlawful condition, we will inform the Customer. We may refuse to carry out an unsafe instruction or to drive the Vehicle on a public road.

11.3 If the Customer declines safety-related repairs, the Customer remains responsible for arranging lawful removal and for any subsequent use of the Vehicle. Nothing in these Terms authorises us to retain a Vehicle contrary to law once amounts properly due have been paid.

12. Warranty

12.1 Unless a different written warranty is stated for a particular job, we warrant parts supplied by us and our workmanship for 12 months or 12,000 miles from completion, whichever occurs first.

12.2 This contractual warranty is additional to, and does not replace or reduce, a Consumer's statutory rights. A manufacturer's or supplier's longer warranty will apply to the part in accordance with its terms where transferable to the Customer.

12.3 The warranty covers correction of defective workmanship and, where applicable, repair or replacement of a defective part supplied by us. The remedy will be chosen reasonably having regard to the circumstances and the Customer's legal rights.

12.4 The warranty does not cover:

• ordinary wear and tear or routine service items consumed through normal use;
• misuse, accident, collision, neglect, overheating, fluid starvation, contamination or failure to follow warning lights or reasonable maintenance advice;
• motorsport, competition, track, rally or abnormal use unless agreed in writing;
• faults in Customer-supplied parts;
• unrelated faults or pre-existing defects;
• alteration, interference or repair by another person where that action caused or prevented us from assessing the claimed defect; or
• a failure caused by the Customer continuing to drive after a fault became apparent where doing so increased the damage.

12.5 A Customer wishing to claim should stop using the Vehicle where continued use may cause damage or danger, notify us promptly, and give us a reasonable opportunity to inspect and, where appropriate, correct the work. This does not prevent a Consumer from arranging necessary emergency action or exercising statutory rights.

12.6 We will not reimburse another repairer's charges unless we authorised them in advance, except where emergency action was reasonably necessary or the Customer is otherwise entitled to recover them by law.

13. Payment

13.1 Payment is due in full when the Services are complete and before the Vehicle is released, unless we agree otherwise in writing.

13.2 The Customer is responsible for the full amount due even if payment is expected from an insurer, warranty provider, finance company, fleet operator or other third party. The Customer must pay any shortfall, excess, excluded work, diagnostic charge or delay-related cost unless we have expressly agreed to look only to the third party for payment.

13.3 We may require a reasonable deposit for specially ordered parts, substantial work, retrofits or other commitments. Any treatment of a deposit on cancellation will reflect our reasonable irrecoverable loss and a Consumer's applicable cancellation rights.

13.4 We may retain possession of the Vehicle and any component left with us until charges properly due for work on that Vehicle or component are paid, to the extent permitted by law. We will not use this clause to demand payment of a genuinely unrelated debt.

13.5 A Business Customer must pay interest and reasonable debt-recovery charges on late commercial payments where permitted by the Late Payment of Commercial Debts (Interest) Act 1998. This does not apply to Consumers.

14. Collection, storage and uncollected vehicles

14.1 We will notify the Customer using the contact details supplied when the Vehicle is ready for collection, when work cannot proceed, or when the Customer has instructed us to stop.

14.2 The Vehicle must be collected within three calendar days after that notification. After that period, we may charge a reasonable storage fee of £30 plus VAT per Vehicle for each day or part of a day until collection. No storage charge will be imposed for a period during which collection is prevented by our breach, or where charging it would otherwise be unfair or unlawful.

14.3 Storage charges are payable before release of the Vehicle, subject to the Customer's statutory rights and any genuine dispute.

14.4 If the Vehicle or other goods remain uncollected, we may give formal notice requiring collection and payment. If the notice is not complied with, we may exercise our rights under the Torts (Interference with Goods) Act 1977, including, where its requirements are satisfied, selling or otherwise dealing with the goods. We will follow the required notice procedure, take reasonable steps to obtain a proper price, deduct amounts lawfully due and reasonable sale costs, and account to the person entitled for any balance.

14.5 The Customer must keep contact details current. We may recover reasonable costs caused by failed collection, locating the Customer, additional secure storage, recovery or lawful disposal, where those costs result from the Customer's breach and are not otherwise avoidable.

15. Cancellation and missed appointments

15.1 The Customer should give at least 24 hours' notice to cancel or change an appointment. If the Customer cancels late or fails to attend, we may recover reasonable costs actually incurred or reserved and not reasonably avoidable, provided any applicable charge was disclosed before booking. We will not impose a disproportionate penalty.

15.2 We may cancel or suspend a booking where we cannot safely or lawfully perform it, the Customer has provided materially inaccurate information, necessary parts or staff are unavailable, payment reasonably requested is not made, or the Customer or anyone accompanying them behaves abusively, threateningly or unlawfully. We will refund advance payments for Services not supplied, less costs lawfully and fairly due.

16. Consumer contracts made at a distance or off-premises

16.1 An unconfirmed website appointment request is not itself a contract. If a Consumer contract is concluded entirely by phone, online or away from our premises, the Consumer may have a legal right to cancel it within 14 days without giving a reason.

16.2 If the Consumer expressly asks us to begin Services during that cancellation period and later cancels, the Consumer must pay a proportionate amount for Services supplied up to cancellation. If the Services are fully performed during the cancellation period following the Consumer's express request and acknowledgement, the cancellation right may be lost.

16.3 The cancellation right may not apply to urgent repairs or maintenance specifically requested at the Consumer's home, to the extent of the urgent work and necessary replacement parts. It may also not apply to goods made to the Consumer's specifications. Statutory rights relating to faulty goods or poor Services remain unaffected.

16.4 To cancel, the Consumer may send a clear statement by email to fdesk@nexamaxgarages.co.uk or contact us using the details in section 1.

17. Our responsibility to Consumers

17.1 We will provide Services with reasonable care and skill and parts supplied by us will comply with applicable statutory requirements.

17.2 We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made, that results from information or instructions supplied by the Customer, or that the Customer could reasonably have avoided.

17.3 We supply Consumer Services for private use. If a Consumer uses the Vehicle for commercial purposes, we are not responsible under the Consumer contract for business losses such as loss of profit, revenue, business, contracts or business opportunity.

17.4 Nothing in these Terms excludes or limits liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that cannot lawfully be excluded.

18. Business Customers

18.1 This section applies only to Business Customers. All warranties, conditions and other terms implied by law are excluded to the fullest extent permitted by law, except those that cannot lawfully be excluded.

18.2 We are not liable to a Business Customer for loss of profit, revenue, business, contracts, anticipated savings, goodwill, data, opportunity, hire charges, downtime, vehicle off-road time, or any indirect or consequential loss, however arising and regardless of how long the Vehicle is out of use for the Services. A Business Customer must maintain adequate insurance to cover these risks; we accept no responsibility for them under any circumstances.

18.3 Subject to section 18.4, where we are found liable to a Business Customer for physical loss of or damage to the Vehicle caused by us, the amount of that liability will be assessed by reference to the reasonable cost of repair, having regard to the Vehicle’s age, mileage, condition and betterment. The amount will be agreed between the parties or, failing agreement, determined by a court, assessed on the facts of that particular case; no fixed cap applies under this clause.

18.4 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, or any other liability that cannot lawfully be excluded or limited.

18.5 Each party must take reasonable steps to mitigate its losses. A Business Customer must have reasonable continuity arrangements in place for its business operations.

19. Complaints

19.1 The Customer should contact us promptly at fdesk@nexamaxgarages.co.uk or 07756 296939, describing the concern and providing the invoice number, Vehicle registration, relevant dates and supporting information.

19.2 We will acknowledge and investigate complaints fairly and aim to provide a substantive response within a reasonable time. The Customer must, where reasonable, allow us to inspect the Vehicle and consider an appropriate remedy before instructing non-emergency corrective work elsewhere.

19.3 Nothing in this section restricts a Consumer's right to seek independent advice, use any available alternative dispute resolution procedure, or bring legal proceedings.

20. Data protection

20.1 We process personal data to manage bookings, perform Services, communicate with Customers, maintain records, meet legal obligations and protect legitimate business interests. Further details are set out in our Privacy Policy on our website.

20.2 We may share necessary information with parts suppliers, specialist contractors, MOT systems, recovery providers, insurers, warranty providers, payment providers, professional advisers and public authorities where lawful and reasonably necessary.

21. General provisions

21.1 Events outside control. Neither party is responsible for failure or delay caused by an event outside its reasonable control, but this does not excuse payment for Services already properly supplied. The affected party must take reasonable steps to minimise the effect.

21.2 No waiver. A delay in enforcing a right does not waive that right.

21.3 Severability. If a court finds part of these Terms unlawful or unenforceable, the remainder will continue in effect.

21.4 Third-party rights. No person other than the Customer, the Vehicle owner where applicable, and us may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

21.5 Changes. The version supplied or made available when the contract is formed applies to that contract. We may update these Terms for future contracts but will not retrospectively change an existing contract without agreement.

21.6 Entire agreement for Business Customers. For a Business Customer, the written quotation, job card and these Terms form the entire agreement. The Business Customer acknowledges that it has not relied on a statement not recorded in those documents, but nothing excludes liability for fraud. This clause does not apply to Consumers where it would exclude binding information or representations protected by law.

22. Governing law and courts

22.1 These Terms and any dispute are governed by the law of England and Wales.

22.2 A Consumer may bring proceedings in any UK court which has jurisdiction under applicable consumer law. A Business Customer agrees that the courts of England and Wales have exclusive jurisdiction.