Warranty & Extended Warranty Work

How a warranty claim works with us

• Diagnose and document first. We confirm the fault properly — fault codes, measurements and photos — because warranty companies pay on evidence, not opinions.
• Itemised estimate to your warranty company. We prepare the claim in the format administrators expect: parts, labour times and diagnosis, submitted directly on your behalf.
• No work before authorisation. We wait for the claim to be approved in writing, so you're never left holding a bill the warranty company refuses.
• Repair to claim-safe standards. OE or OE-quality parts and manufacturer procedures — keeping both the repair and the rest of your warranty valid.
• Direct invoicing where accepted. Most warranty companies settle with us directly. You pay only your excess and any items the policy doesn't cover — agreed with you up front.

The honest part

Warranty policies differ enormously in what they cover — wear items, diagnosis time, fluids and betterment clauses are the usual gaps. Before any work starts, we tell you plainly what we expect the policy to pay and what may fall to you, so there are no surprises at collection.

If a claim is declined, we'll tell you why, give you the evidence to challenge it, and quote the repair at our normal rates so you can still make an informed decision.

Who we work with

We deal with all the major extended-warranty and used-car warranty administrators, as well as dealer-backed warranties. If you're not sure whether your policy will cover a fault, send us the policy document with your reg — we'll read it and tell you where you stand before you commit to anything.